FAQ - Interface
Console & Administration
Applies to: Medulla – Interface
Version: All
Environment: On-Premise / Private SaaS / Shared SaaS
Category: Medulla Interface / Support
Why is the console slow, unstable, or inaccessible?
- The platform may be overloaded. You can check the logs for errors, such as "/var/log/mmc/mmc-agent" or "/var/log/mmc/master-*.log". If you are using SaaS, please contact us.
How do I resolve user permission issues?
- Each user has a profile with permissions predefined by Medulla. If you are a Super-Admin, you can modify their profile by going to the "Admin" view, then "Entity Management," and clicking the "Manage Users" button
on the row of the entity where the user is located. Click the "Edit" button (
) for the relevant user to modify their profile.
Why don’t I have access to certain groups, audits, or scheduled tasks?
- If you are not a Super-Admin, contact someone with the Super-Admin profile so they can modify your "Profile".
What should I do if the console freezes or I encounter XMPP errors?
- Try logging out and then logging back in; you can also try clearing your browser’s cache and cookies. If the problem persists, please contact Support or your Administrator, explaining your situation in as much detail as possible and providing the error message that was displayed.