# Remote Maintenance & Getting Started

<p class="callout info">**Medulla Modules Computers / All versions / Public and private SaaS and On-premise / Maintenance**</p>

##### **What to do if remote access (VNC/RDP/PMAD) isn't working?**

- Check the TightVNC service on the affected machines.
- Remote access is not available if the computer appears offline (grayed out); if this is the case, check the status of the medullaagent service on the machine.