Remote Maintenance & Getting Started

What should I do if remote access (VNC/RDP/PMAD) isn't working?

• Check the TightVNC service on the affected machines.
• Remote access is not available if the computer appears offline (grayed out); if this is the case, check the status of the medullaagent service on the machine.
• If your default SSH port is not 22, ensure that the following file includes your IP address and the SSH port you are using: C:\Program Files\Medulla\bin\reversessh.bat
  If this is not the case, then a change must be made on your server in the file: /etc/pulse-xmpp-agent/reverse_ssh_on.ini.local
  You must restart the pulse-xmpp-agent-relay.service
• If your infrastructure has a public IP address and the server cannot reach the endpoints via a private IP address or a VPN, the connection is then established in reverse from the endpoint to the server.
  To verify that this connection is working properly, manually run the following script:
  C:\Program Files\Medulla\bin\reversessh.bat
  This will allow you to identify any connection errors.