Uninstalling the Medulla Agent (Versions prior to 5.5.2)

Applies to: Medulla – Agent Version: lower than 5.5.2  Environment: On-Premise / Private SaaS / Shared SaaS Category: Medulla Agent 
 To uninstall the Medulla agent:  
 Click the Windows Start menu, then Settings  
 
 Then go to the left-hand menu in Settings and click on Apps: 
 
 Click on the right-hand menu under Installed Apps 
 Scroll down through your apps to find the Medulla Agent entry. 
 
 Click on   A drop-down menu opens with Edit / Uninstall. 
 Click on Uninstall 
 You will be asked to confirm; click the Uninstall button again  
 
 The Medulla Agent will uninstall its components via an executable that will appear on your screen:  
 
 Once uninstallation is complete, click the Close button  
 
 In the Applications menu, you will only see these two entries:  
 
 These are two registry entries. To remove them:  
 Return to the Windows Start menu. 
 Type " regedit " in the search bar and press Enter 
 Navigate down the tree:  
 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall 
 Look for the first registry key, "Medulla Extract Drivers." Right-click on the folder icon for this key, click "Delete," and then confirm. 
 
 Do the same for "Medulla Update Info."