# Windows Agent Issue

<p class="callout info">**Medulla / All versions / Public and private SaaS and On-premise / Maintenance**</p>

Is your issue related to an interaction between**Medulla and a Windows workstation** (agent not reporting, actions not applied, workstation not visible, etc.)?

To facilitate troubleshooting, Medulla provides a **verification script** that allows you to check network connectivity, the agent’s status, and the workstation’s configuration.

**Download the script:**  
[https://dl.medulla-tech.io/nc/windows\_connection\_check\_signed.ps1](https://dl.medulla-tech.io/nc/windows_connection_check_signed.ps1)

(right-click on the link below, then click **"Save link as..."**)

#### Test Prerequisites

Before you begin, make sure you have downloaded the script above and prepared the machines.

**On the Windows client machine with the Medulla agent:**

- Right-click on the script, click on Properties, check the box to allow the script to run, and confirm.

[![image.png](https://docs.medulla-tech.io/uploads/images/gallery/2026-01/scaled-1680-/6Gs5mDYikDrAhhUU-image.png)](https://docs.medulla-tech.io/uploads/images/gallery/2026-01/6Gs5mDYikDrAhhUU-image.png)

- Allow PowerShell scripts to run:

`Set-ExecutionPolicy -Scope CurrentUser -ExecutionPolicy RemoteSigned`

> \# Answer "Yes for all" (Y or T) if prompted

#### For PowerShell v7.5.4: 

There is no need to unblock the script. You must run the command shown above.

It will ask if you want to allow the publisher of the script; simply confirm by clicking R or A.

[![image.png](https://docs.medulla-tech.io/uploads/images/gallery/2026-01/scaled-1680-/vJOscUwLGmSGzsEU-image.png)](https://docs.medulla-tech.io/uploads/images/gallery/2026-01/vJOscUwLGmSGzsEU-image.png)

#### Medulla Server Test &lt;- Windows Client Workstation

*Verify direct communication between the server and the client workstations.*

**On the Client Workstation (Source):** Run the test **against the** **server’s** **hostname** or **IP address**.

`<em>.\windows_connection_check_signed.ps1 -Target <SERVER_IP> -Mode pulse</em>`

A log file is created (in the location from which you run the script) and summarizes the tests performed: **LOG\_Test\_Flux.txt**

> *If you encounter permission errors when creating the log file, try placing the script in the user’s **Downloads** folder, or grant the **windows\_connection\_check.ps1** script permission to create a file in that location.*

#### Medulla On-Premise

If you have a Medulla On-Premise server, you can also run a server diagnostic test from the workstation:

**On the Medulla Server (Source):** Run the test against the **workstation’s** **hostname** or **IP address**.

`./medulla_connection_check.sh -c client.example.com`

**Recommendation:** Please attach the **LOG\_Test\_Flux.txt** file when submitting a support request.