Windows Agent Issue

Medulla / All versions / Public and private SaaS and On-premise / Maintenance 
 Is your issue related to an interaction between Medulla and a Windows workstation (agent not reporting, actions not applied, workstation not visible, etc.)? 
 To facilitate troubleshooting, Medulla provides a verification script that allows you to check network connectivity, the agent’s status, and the workstation’s configuration. 
 Download the script: https://dl.medulla-tech.io/nc/windows_connection_check_signed.ps1 
 (right-click on the link below, then click "Save link as..." ) 
 Test Prerequisites 
 Before you begin, make sure you have downloaded the script above and prepared the machines. 
 On the Windows client machine with the Medulla agent: 
 
 Right-click on the script, click on Properties, check the box to allow the script to run, and confirm. 
 
 
 
 Allow PowerShell scripts to run: 
 
 Set-ExecutionPolicy -Scope CurrentUser -ExecutionPolicy RemoteSigned 
 
 # Answer "Yes for all" (Y or T) if prompted 
 
 For PowerShell v7.5.4:  
 There is no need to unblock the script. You must run the command shown above. 
 It will ask if you want to allow the publisher of the script; simply confirm by clicking R or A. 
 
 Medulla Server Test <- Windows Client Workstation 
 Verify direct communication between the server and the client workstations. 
 On the Client Workstation (Source): Run the test against the server’s hostname or IP address . 
 .\windows_connection_check_signed.ps1 -Target <SERVER_IP> -Mode pulse 
 A log file is created (in the location from which you run the script) and summarizes the tests performed: LOG_Test_Flux.txt 
 
 If you encounter permission errors when creating the log file, try placing the script in the user’s Downloads folder, or grant the windows_connection_check.ps1 script permission to create a file in that location. 
 
 Medulla On-Premise 
 If you have a Medulla On-Premise server, you can also run a server diagnostic test from the workstation: 
 On the Medulla Server (Source): Run the test against the workstation’s hostname or IP address . 
 ./medulla_connection_check.sh -c client.example.com 
 Recommendation: Please attach the LOG_Test_Flux.txt file when submitting a support request.