# Getting Started with Remote Access

##### ![image.png](https://docs.medulla-tech.io/uploads/images/gallery/2026-03/IsCipzZJi1LezMH2-image.png)**Remote Access** Direct access to machines to perform troubleshooting or maintenance tasks: 

This allows you to take control of the remote machine in three possible ways:

<span style="text-decoration:underline;">Windows: </span>

- <span style="text-decoration:underline;">CMD</span>
- <span style="text-decoration:underline;">VNC</span>
- <span style="text-decoration:underline;">RDP</span>

When you click the button, a pop-up appears allowing you to choose which protocol you want to use:

[![image.png](https://docs.medulla-tech.io/uploads/images/gallery/2026-03/scaled-1680-/RHvuLqHJ1iFyFWIE-image.png)](https://docs.medulla-tech.io/uploads/images/gallery/2026-03/RHvuLqHJ1iFyFWIE-image.png)

For VNC, by default, an authorization request is sent to the user, and the user must grant you permission.

If you need to temporarily disable the authorization request for a maintenance operation while the user is away from their workstation, you can do so for the duration of the session:

Click the quick action button, uncheck the " <span style="text-decoration:underline;">*Ask user approval*</span> " box, then click the take control button.

[![image.png](https://docs.medulla-tech.io/uploads/images/gallery/2026-03/scaled-1680-/oJJkiNCs8InpPmaU-image.png)](https://docs.medulla-tech.io/uploads/images/gallery/2026-03/oJJkiNCs8InpPmaU-image.png)

Remote access via CMD:

[![CMD.png](https://docs.medulla-tech.io/uploads/images/gallery/2025-07/scaled-1680-/263VASg1QgccIWlQ-cmd.png)](https://docs.medulla-tech.io/uploads/images/gallery/2025-07/263VASg1QgccIWlQ-cmd.png)

Remote access via VNC:

[![VNC.png](https://docs.medulla-tech.io/uploads/images/gallery/2025-07/scaled-1680-/lTWb7hv6mnYDQ7ck-vnc.png)](https://docs.medulla-tech.io/uploads/images/gallery/2025-07/lTWb7hv6mnYDQ7ck-vnc.png)

Remote access via RDP:

[![RDP.png](https://docs.medulla-tech.io/uploads/images/gallery/2025-07/scaled-1680-/BNHtf8W5fyhi3c29-rdp.png)](https://docs.medulla-tech.io/uploads/images/gallery/2025-07/BNHtf8W5fyhi3c29-rdp.png)