Getting Started with Remote Access

Remote Access Direct access to machines to perform troubleshooting or maintenance tasks:  
 This allows you to take control of the remote machine in three possible ways:  
 Windows:  
 
 CMD 
 VNC 
 RDP 
 
 When you click the button, a pop-up appears allowing you to choose which protocol you want to use:  
 
 For VNC, by default, an authorization request is sent to the user, and the user must grant you permission. 
 If you need to temporarily disable the authorization request for a maintenance operation while the user is away from their workstation, you can do so for the duration of the session:  
 Click the quick action button, uncheck the " Ask user approval " box, then click the take control button. 
 
 
 Remote access via CMD:  
 
 Remote access via VNC:  
 
 Remote access via RDP: