Who is this manual intended for?
Target Audience This manual is intended for anyone involved in managing IT infrastructure and administering information systems, including:
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System and network administrators
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IT support technicians
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IT infrastructure managers
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CIOs (Chief Information Officers)
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IT project managers
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Deployment operators
It is intended for both centralized teams and technical teams working remotely or across multiple sites.
Objectives of the manual
The purpose of this manual is to guide you step by step through:
- Getting started with the Medulla interface
- Understanding its functional modules
- Configuring, using, and automating tasks
- Using support, monitoring, and audit tools
- Securely managing workstations both locally and remotely
This manual takes a step-by-step, modular approach: you can read it from start to finish or go directly to the sections that are relevant to you.
Recommended prerequisites
To get the most out of Medulla and this guide, it is recommended that you have:
- Basic knowledge of Windows/Linux systems
- Basic knowledge of network and security management
- Familiarity with ITSM tools (optional but helpful)
- Experience with remote deployment or imaging
You don’t need to be an expert to get started. Medulla’s interface is designed to be intuitive, with built-in wizards to guide you.
