Search Results

Applies to: Medulla –Interface Version: All Environment: On-Premise / Private SaaS / Shared SaaSCategory: Medulla Interface / Support Why is the console slow, unstable, or inaccessible? The platform may be overloaded. You can check the logs for errors, such...

Applies to: Medulla – ServerVersion: Medulla ≥ 5.2.2 Environment: On-PremiseCategory: Web Interface Issue Certain time-consuming actions in Medulla may cause: MMC disconnections, XMLRPC timeout errors, session terminations during deployments or remote opera...

Applies to: Medulla InterfaceVersion: All Environment: On-PremiseCategory: Medulla Interface Background The root account password for the Medulla interface is independent of the Linux system’s root password. Changing the machine’s system password therefore do...

Why are my deployments stuck in the "Pending" status? The “Pending” status indicates that deployments will be processed shortly. If the issue persists, please contact Support or your administrator. Why are my deployments stuck in the "Deployment Start" statu...

I can't add a file to my package. Once you’ve added a file to your package, it’s pending—don’t forget to click “Submit Pending Package.” I created a package, but it’s not available for deployment. Why? If your package isn’t visible in the package list, or i...

Are your workstations not reporting any updates? Check the "Microsoft Product Validation" submenu to ensure you have enabled the correct products for Windows 10 or 11 workstations. Check the log file "/tmp/medulla-generate-winupdate-packages.log"; if it co...

Applies to: Medulla – ImagingVersion:5.4.3 or laterEnvironment: On-Premise / Private SaaS with imaging relay.Category: Usage This document focuses on the management and creation of imaging menus. What is an imaging menu? An imaging menu is a collection of serv...

Applies to: Medulla – AgentVersion: All Environment: On-Premise / Private SaaS / Shared SaaSCategory: Medulla Agent / Support Why do some workstations appear offline even though they are powered on? Check the medullaagent and medullanetnotify services on th...

Applies to:Medulla – AgentVersion: All Environment: On-Premise / Private SaaS / Shared SaaSCategory: Medulla Agent Deployment of the Medulla Agent via GPO What is the best method for the deployment of the Medulla agent on all workstations in an Active Director...

Applies to:Medulla – AgentVersion: AllEnvironment: On-PremiseCategory: Medulla Agent You can reconfigure the agent to change the DNS name it uses to communicate, but you can also modify several other settings.  Here is the agent’s location on the server:/var/l...

Applies to: Medulla – AgentsVersion: AllEnvironment: On-Premise / Private SaaS / Shared SaaSCategory: Agents / Support Before generating agents for your Windows or Linux workstations, it is important to define your assignment strategy in GLPI: Either one agen...

Applies to:Medulla – AgentVersion: earlier than 5.5.1 Environment: On-Premise / Private SaaS / Shared SaaSCategory: Medulla Agent In version 5.5.1 of Medulla, support for the Linux Mint distribution will be native. For versions prior to 5.5.1, to install the M...

Applies to: Medulla – AgentVersion: earlier than 5.5.2 Environment: On-Premise / Private SaaS / Shared SaaSCategory: Medulla Agent To uninstall the Medulla agent:  Click the Windows Start menu, then Settings  Next, go to the left-hand menu in Settings and cli...

Applies to:Medulla – AgentVersion: 5.5.2 and laterEnvironment: On-Premise / Private SaaS / Shared SaaSCategory: Medulla Agent Windows: Option 1:  Go to the list of Windows programs and uninstall the Medulla Agent. Option 2:  A script is available on your Medul...

Applies to: Medulla – ServerVersion: All versionsEnvironment: On-PremiseCategory: Medulla Agent / Reconfiguration This procedure allows you to force the reconfiguration of Medulla agents. When an agent is marked with ` need_reconf=1`, it automatically performs...