Search Results

Medulla / All Versions / Public and Private SaaS and On-Premise / Maintenance Is your issue related to an interaction betweenMedulla and a Windows workstation (agent not reporting, actions not applied, workstation not visible, etc.)? To facilitate troubleshoot...

Definitions:  ACL: Defines access to each of Medulla’s features based on the profile of the logged-in user.The ACLs evolve with each Medulla release as new features are added. Profile: Defined in the ITSM tool, it allows you to define a user’s permissions for ...

Dashboard:  Inventory:  Packaging :  Package Deployment:

Imaging :  Updates:  Admin On-premises Super Admin Server Management: 

Applies to: Medulla –Interface Version: All Environment: On-Premise / Private SaaS / Shared SaaSCategory: Medulla Interface / Support Why is the console slow, unstable, or inaccessible? The platform may be overloaded. You can check the logs for errors, such...

Applies to: Medulla – ServerVersion: Medulla ≥ 5.2.2 Environment: On-PremiseCategory: Web Interface Issue Certain time-consuming actions in Medulla may cause: MMC disconnections, XMLRPC timeout errors, session terminations during deployments or remote opera...

Applies to: Medulla InterfaceVersion: All Environment: On-PremiseCategory: Medulla Interface Background The root account password for the Medulla interface is independent of the Linux system’s root password. Changing the machine’s system password therefore do...

Why are my deployments stuck in the "Pending" status? The “Pending” status indicates that deployments will be processed shortly. If the issue persists, please contact Support or your administrator. Why are my deployments stuck in the "Deployment Start" statu...

I can't add a file to my package. Once you’ve added a file to your package, it’s pending—don’t forget to click “Submit Pending Package.” I created a package, but it’s not available for deployment. Why? If your package isn’t visible in the package list, or i...

Are your workstations not reporting any updates? Check the "Microsoft Product Validation" submenu to ensure you have enabled the correct products for Windows 10 or 11 workstations. Check the log file "/tmp/medulla-generate-winupdate-packages.log"; if it co...

Applies to: Medulla – ImagingVersion:5.4.3 or laterEnvironment: On-Premise / Private SaaS with imaging relay.Category: Usage This document focuses on the management and creation of imaging menus. What is an imaging menu? An imaging menu is a collection of serv...

Applies to: Medulla – AgentVersion: All Environment: On-Premise / Private SaaS / Shared SaaSCategory: Medulla Agent / Support Why do some workstations appear offline even though they are powered on? Check the medullaagent and medullanetnotify services on th...

Applies to:Medulla – AgentVersion: All Environment: On-Premise / Private SaaS / Shared SaaSCategory: Medulla Agent Deployment of the Medulla Agent via GPO What is the best method for the deployment of the Medulla agent on all workstations in an Active Director...

Applies to:Medulla – AgentVersion: AllEnvironment: On-PremiseCategory: Medulla Agent You can reconfigure the agent to change the DNS name it uses to communicate, but you can also modify several other settings.  Here is the agent’s location on the server:/var/l...