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Simplified Flow Rules The rules are interpreted as follows: SOURCE -> DEST means that the flow is initiated from the SOURCE to the DESTINATION. If the protocol is not specified, it defaults to TCP. If you have a single Medulla server, refer to the table b...

Applies to:Medulla Version:ALLEnvironment: On-Premise / Private SaaSCategory: Infrastructure List My OIDC Configurations Go to the Admin > Manage Providers view. Here you’ll find a list of already configured OIDCs that you can edit. Create an OIDC configurat...

In a Medulla architecture, arelay can be placed in the DMZ to allow external workstations to access the platform without directly exposing the internal Medulla server if you do not have a VPN.   Since the Medulla agent configuration is unique across the entire...

For the filter, in the `main` section of `/etc/mmc/plugins/glpi.ini.local`, add:filter_on = <criterion> #Display only computers that match one of these filters:* state* type* entity* autoupdatesystems_id #Each filter may contain a list of values separated by ...

Applies to: Medulla / GLPIMedulla version: AllGLPI version: 10.0.xEnvironment: On-PremiseCategory: GLPI Integration If Medulla is already installed on your infrastructure and you wish to connect GLPI at a later time, please follow this documentation and then g...

Go to the Medulla server. Edit the following files:   /etc/pulse-xmpp-agent-substitute/registeryagent.ini   /etc/pulse-xmpp-agent-substitute/registeryagent.ini.local Modify the relevant setting:  [extractdrivers] # Add the option to enable or disable the ex...

If you are using anon-premises infrastructure and choose authentication via the OIDC (OpenID Connect) protocol, it is essential to understand how user accounts are routed and managed between your identity provider and the GLPI interface, especially if the latt...

Applies to: Medulla – Support / WSUS / CVE / ShopVersion: 5.4.3 or laterEnvironment: On-PremiseCategory: Support After updating your Medulla installation, an additional step is required to enable support. Please download the following file to your server: /etc...

Applies to: MedullaVersion: AllEnvironment: On-PremiseCategory: Server Administration Background This procedure allows you to change the FQDN (Fully Qualified Domain Name) of a Medulla instance. Example: Medulla.old-domain.lan → Medulla.new-domain.fr The renam...

Applies to:Medulla – AgentVersion:AllEnvironment: On-PremiseCategory: Medulla Agent Download the scripts from these links: https://dl.medulla-tech.io/nc/change_ssh_port_on_agent.py https://dl.medulla-tech.io/nc/change_ssh_port_on_server.py chmod +x change_ssh_...

Applies to: Medulla / GLPIMedulla version: AllGLPI version: 10.0.xEnvironment: On-PremiseCategory: GLPI Integration Background This procedure allows you to automatically configure the connection between Medulla and GLPI using the script: change_itsm_parameters...

If the connection between your server and our support platform is lost, please run the following command: systemctl restart medulla-support To verify that access is working properly: systemctl status medulla-support   You can also check the network traffic: ps...

Applies to: Medulla ServerVersion: 5.6.0 and laterEnvironment: OVH VPS / Debian 12Category: Medulla Installation / OVH Objective This procedure allows you to quickly install Medulla on an OVH Virtual Private Server (VPS) to set up a proof of concept (POC), a t...

Applies to: Medulla – AgentsVersion:5.4.3 or laterEnvironment: On-Premise - Shared SaaS and Private SaaSCategory: Support Why do some workstations appear offline even though they are powered on? Check the medullaagent and medullanetnotify services on the offl...

Medulla Modules Packages / All Versions / Public and Private SaaS and On-Premise / Maintenance I can't add a file to my package. Once you’ve added a file to your package, it’s pending; don’t forget to click “Submit Pending Package.” I created a package, but ...

Medulla Modules: Computers / All Versions / Public and Private SaaS and On-Premise / Maintenance What to Do If Remote Access (VNC/RDP/PMAD) Isn’t Working? Check the TightVNC service on the affected workstations. Remote access is not available if the computer ...

Medulla / All versions / Public and private SaaS and on-premises / Maintenance Setting the agent toDEBUG mode couldn’t be easier. Open the agentconf.ini file located at: C:\Program Files\Medulla\etc\agentconf.ini In the [global] section Change the value log_l...