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Go to the Medulla server. Edit the following files:   /etc/pulse-xmpp-agent-substitute/registeryagent.ini   /etc/pulse-xmpp-agent-substitute/registeryagent.ini.local Modify the relevant setting:  [extractdrivers] # Add the option to enable or disable the ex...

If you are using anon-premises infrastructure and choose authentication via the OIDC (OpenID Connect) protocol, it is essential to understand how user accounts are routed and managed between your identity provider and the GLPI interface, especially if the latt...

Applies to: Medulla – Support / WSUS / CVE / ShopVersion: 5.4.3 or laterEnvironment: On-PremiseCategory: Support After updating your Medulla installation, an additional step is required to enable support. Please download the following file to your server: /etc...

Applies to: MedullaVersion: AllEnvironment: On-PremiseCategory: Server Administration Background This procedure allows you to change the FQDN (Fully Qualified Domain Name) of a Medulla instance. Example: Medulla.old-domain.lan → Medulla.new-domain.fr The renam...

Applies to:Medulla – AgentVersion:AllEnvironment: On-PremiseCategory: Medulla Agent Download the scripts from these links: https://dl.medulla-tech.io/nc/change_ssh_port_on_agent.py https://dl.medulla-tech.io/nc/change_ssh_port_on_server.py chmod +x change_ssh_...

Applies to: Medulla / GLPIMedulla version: AllGLPI version: 10.0.xEnvironment: On-PremiseCategory: GLPI Integration Background This procedure allows you to automatically configure the connection between Medulla and GLPI using the script: change_itsm_parameters...

If the connection between your server and our support platform is lost, please run the following command: systemctl restart medulla-support To verify that access is working properly: systemctl status medulla-support   You can also check the network traffic: ps...

Applies to: Medulla ServerVersion: 5.6.0 and laterEnvironment: OVH VPS / Debian 12Category: Medulla Installation / OVH Objective This procedure allows you to quickly install Medulla on an OVH Virtual Private Server (VPS) to set up a proof of concept (POC), a t...

Applies to: Medulla – AgentsVersion:5.4.3 or laterEnvironment: On-Premise - Shared SaaS and Private SaaSCategory: Support Why do some workstations appear offline even though they are powered on? Check the medullaagent and medullanetnotify services on the offl...

Medulla Modules Packages / All Versions / Public and Private SaaS and On-Premise / Maintenance I can't add a file to my package. Once you’ve added a file to your package, it’s pending; don’t forget to click “Submit Pending Package.” I created a package, but ...

Medulla Modules: Computers / All Versions / Public and Private SaaS and On-Premise / Maintenance What to Do If Remote Access (VNC/RDP/PMAD) Isn’t Working? Check the TightVNC service on the affected workstations. Remote access is not available if the computer ...

Medulla / All versions / Public and private SaaS and on-premises / Maintenance Setting the agent toDEBUG mode couldn’t be easier. Open the agentconf.ini file located at: C:\Program Files\Medulla\etc\agentconf.ini In the [global] section Change the value log_l...

Medulla / All Versions / Public and Private SaaS and On-Premise / Maintenance Is your issue related to an interaction betweenMedulla and a Windows workstation (agent not reporting, actions not applied, workstation not visible, etc.)? To facilitate troubleshoot...

Definitions:  ACL: Defines access to each of Medulla’s features based on the profile of the logged-in user.The ACLs evolve with each Medulla release as new features are added. Profile: Defined in the ITSM tool, it allows you to define a user’s permissions for ...

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