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Applies to:Medulla – ImagingVersion:5.x.x or laterEnvironment:On-PremiseCategory: Imaging Medulla uses Clonezilla and Clonezilla images for its masters.  Preparing a Windows master involves making the current Windows machine generic. Extracting Drivers It may...

Applies to: Medulla / Imaging / PXEVersion: AllEnvironment: On-PremiseCategory: Imaging / PXE Context During a PXE deployment with Medulla, an unknown machine may sometimes fail to appear in Medulla or GLPI after the Register step. Under normal circumstances, ...

Applies to: Medulla - Medulla RelayVersion:All Environment:On-PremiseCategory: Imaging Copy an imaging profile to all servers Initial information: Profile name server name Specify the profile First, you need to gather all the profile information. Objective...

Applies to: Medulla – AgentVersion: 5.5.2 and later Environment: On-Premise / Private SaaS / Shared SaaSCategory: WSUS / Windows 10-11 How does the Windows 11 data reporting process work? 1. Updating the workstation agentThe workstation must first update its ...

Applies to: Update Module (WSUS)Version: Medulla 5.5 and laterEnvironment: On-PremiseCategory: Update / WSUS Background After enabling AES protection on Medulla update repositories, the Update (WSUS) module may become inaccessible, or no updates may be availab...

If you would like to create a support account for yourself or one of your employees after subscribing to a Medulla support contract, it’s easy—just go to https://extranet.medulla-tech.io/portal/ Click on “Forgot your password?” and enter your email address and...

What is Fail2Ban? Fail2Ban is an intrusion prevention tool that monitors suspicious login attempts in system logs and can be deployed on your on-premises infrastructure. What exactly does it block? Fail2Ban primarily protects against “brute force” attacks. To...

Technical Specifications Prerequisites – Server Sizing Main Server OS Debian 12.x Architecture x86-64 CPU 8 cores RAM 8 GB Partition / 20 GB in EXT4 /var partition At least 400 GB in XFS or a mount point on a storag...

Checks to Perform on the Client Workstation (Affected Machine) 1) Verify that the inventory has been generated correctlyPlease run the following command: dir c:\progra~1\Medulla\tmp\inventory.txt* If noinventory.txtorinventory.txt.backfile is present, this ind...

Workflow Logs /var/log/apache2/*.log /var/log/mmc/mmc-agent.log /var/log/pulse/xmpp-agent-relay.log /var/log/mmc/master-mast.log C:\Program Files\Medulla\var\log\xmpp-agent-machine.log /var/log/tomcat9/*.log /var/log/tomcat9/*.txt journalctl -u guacd -f Deb...

Logs /var/log/pulse/xmpp-agent-relay.log /var/log/mmc/master-mast.log C:\Program Files\Medulla\var\log\xmpp-agent-machine.log Debugging Operations On the client Reverse SSH connections from clients are established using the following scripts Linux: /var/lib...

Debugging Guacamole During PMAD, Guacamole does not connect instantly Run: journalctl -u tomcat9 -f Test a connection.Check for the following line: [http-nio-8081-exec-9] WARN o.a.g.r.auth.AuthenticationService - Authentication attempt from [10.48.2 50.43, 12...

Applies to:Medulla Version: 5.5.1 and laterEnvironment:On-PremiseCategory: PMAD To reduce connection time when setting up remote workstations: Check the following:  The SSH executable (C:\Program Files\OpenSSH\ssh.exe) is excluded from real-time scanning by y...

Applies to: Medulla Version: Debian 12Environment: On-PremiseCategory: Networking / Deployment / IPv6 Background In certain environments (such as OVH, VPS, NAT, incomplete DNS, or hybrid IPv4/IPv6 networks), IPv6 can cause connectivity or network resolution is...

Applies to:Medulla Version: AllEnvironment: AllCategory: PMAD For a computer, you can configure VNC as you wish: Option to require approval from the VNC client. Select the number of screens used for VNC All of this is done via the quick actions in the Compu...

GLPI reports the following version in the inventory for Outlook on a newly installed Windows 11 computer: version 1.0.0.0. In Medulla, there is a CVE associated with this version. To work around this issue, simply click on Outlook; it will update the version,...

Applies to: Medulla – GLPIVersion: 5.4.6 or laterEnvironment:On-PremiseCategory: Medulla GLPI Symptom: Failure to delete a machine in the Medulla interface. 1. Problem Description When attempting to delete a machine, the operation fails and the application th...