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Why are my deployments stuck in Pending? The "Pending" status indicates that deployments will be processed shortly. If the issue persists, please contact Support or your Administrator. Why are my deployments stuck in "Deployment Start"? The "Deployment Star...

I can't add a file to my package. Once you have added a file to your package, it is pending; don’t forget to click “Submit pending package.” I created a package but it’s not available for deployment—why? If your package isn't visible in the package list, or...

Are your devices not reporting any updates? Check the "Microsoft Product Validation" submenu to ensure you have enabled the correct products for Windows 10 or 11 devices. Check the log file "/tmp/medulla-generate-winupdate-packages.log"; if it contains: "E...

Applies to: Medulla – ImagingVersion:5.4.3 or laterEnvironment: On-Premise / Private SaaS with imaging relay.Category: Usage This document focuses on the management and generation of imaging menus. What is an imaging menu? An imaging menu is a collection of se...

Applies to: Medulla – AgentVersion: All Environment: On-Premise / Private SaaS / Shared SaaSCategory: Medulla Agent / Support Why do some workstations appear offline even though they are powered on? Check the medullaagent and medullanetnotify services on th...

Applies to:Medulla – AgentVersion: All Environment: On-Premise / Private SaaS / Shared SaaSCategory: Medulla Agent Deploying the Medulla Agent via GPO What is the best method for deploying the Medulla agent on all computers in an Active Directory domain? The r...

Applies to:Medulla – AgentVersion: AllEnvironment: On-Premise / Private SaaS / Shared SaaSCategory: Medulla Agent You can reconfigure the agent to change the DNS name it uses to communicate, but it is also possible to modify several other settings.  Here is th...

Applies to: Medulla – AgentsVersion: AllEnvironment: On-Premise / Private SaaS / Shared SaaSCategory: Agents / Support Before generating agents for your Windows or Linux workstations, it is important to define your attachment strategy in GLPI: Either one agen...

Applies to:Medulla – AgentVersion: lower than 5.5.1 Environment: On-Premise / Private SaaS / Shared SaaSCategory: Medulla Agent In version 5.5.1 of Medulla, support for the Linux Mint distribution will be native. For versions prior to 5.5.1, to install the Med...

Applies to: Medulla – AgentVersion: lower than 5.5.2 Environment: On-Premise / Private SaaS / Shared SaaSCategory: Medulla Agent To uninstall the Medulla agent:  Click the Windows Start menu, then Settings  Then go to the left-hand menu in Settings and click ...

Applies to:Medulla – AgentVersion: 5.5.2 and laterEnvironment: On-Premise / Private SaaS / Shared SaaSCategory: Medulla Agent Windows: A script is available on your Medulla server:  https://votreserveur/downloads/win/uninstall-medulla-agent-windows.ps1 Open a ...

Relay servers are local components designed to optimize resource distribution and communication between agents and the mainMedulla server. 1. The Classic Relay (LAN / Private Network) The classic relay is installed within the company network. Its purpose is to...

1. Setting up the server Required settings: OS: Debian 12.x Architecture: x86-64 CPU: 4 vCPUs RAM: 8 GB Storage /: 20 GB – EXT4 /var: ≥ 400 GB – XFS (Or a dedicated mount point on an external array/volume) 2. Creating a user Create the user "medulla" and g...

Medulla / 5.4.x / Updating Medulla to 5.5.x / Medulla Maintenance To update from version 5.4.x to 5.5.x and higher, please follow the steps below:  Download the file to the Medulla server: curl https://dl.medulla-tech.io/up/update_medulla.sh Grant execution pe...

If you would like to create a support account for yourself or one of your employees after subscribing to a Medulla support contract, it’s easy—just go to https://extranet.medulla-tech.io/portal/ Click on "Forgot your password?" and enter your email address and...

What is Fail2Ban? Fail2Ban is an intrusion prevention tool that monitors suspicious login attempts in system logs and can be deployed on your on-premises infrastructure. What exactly does it block? Fail2Ban primarily protects against "brute force" attacks. To ...

Technical Specifications Prerequisites – Server Sizing Main Server OS Debian 12.x Architecture x86-64 CPU 8 cores RAM 8 GB Partition / 20 GB in EXT4 /var partition 400 GB minimum in XFS or mount point on a storage a...

Checks to perform on the client workstation (affected machine) 1) Verify that the inventory has been generatedPlease run: dir c:\progra~1\medulla\tmp\inventory.txt* If noinventory.txtorinventory.txt.backfile is present, this indicates a problem with inventory ...