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Vaya a la vista «Auditoría»; aparecerá una nueva línea. Aparecerá una nueva línea que le permitirá seguir el progreso de la implementación que acaba de realizar.

Se creará una primera entidad con el nombre de su organización. Para crear su primera subentidad, vaya al módulo «Admin». Una vez en el módulo «Admin», diríjase al submenú «Gestión de entidades» situado a la izquierda. Haga clic en el botón « » en la líne...

Ahora que ha creado su primera entidad, es el momento de definir un usuario para ella. Vaya a «Añadir un usuario» en el menú de la izquierda. Aquí puede elegir entre varios perfiles: Superadministrador Admin Técnico Gestiónalos como mejor te parezca. A con...

Si no desea autenticarse con usuarios clásicos, tiene la posibilidad de configurar uno o varios proveedores (OIDC, SSO). La sección «nombre del proveedor» es solo para visualización; el logotipo no es obligatorio. A continuación, introduzca la configuración d...

 Medulla / All Versions / SaaS / Infrastructure 1. Are there any technical prerequisites for using Medulla in SaaS mode? For the shared SaaS offering, no hardware or software prerequisites are required. The only requirement is to allow two outbound network con...

Why do some devices appear offline even though they are powered on? Check the medullaagent and medullanetnotify services on the offline devices. If the services are indeed "running" but the device appears offline on the interface (grayed-out), please contact ...

Why are my deployments stuck in Pending? The "Pending" status indicates that deployments will be processed shortly. If the issue persists, please contact Support or your Administrator. Why are my deployments stuck in "Deployment Start"? The "Deployment Star...

I can't add a file to my package. Once you have added a file to your package, it is pending; don’t forget to click “Submit pending package.” I created a package but it’s not available for deployment—why? If your package isn't visible in the package list, or...

What should I do if remote access (VNC/RDP/PMAD) isn't working? Check the TightVNC service on the affected machines. Remote access is not available if the computer appears offline (grayed out); if this is the case, check the status of the medullaagent service...

Why are my deployments stuck in Pending? The "Pending" status indicates that deployments will be processed shortly. If the issue persists, please contact Support or your Administrator. Why are my deployments stuck in "Deployment Start"? The "Deployment Star...

What should I do if remote access (VNC/RDP/PMAD) isn't working? Check the TightVNC service on the affected machines. Remote access is not available if the computer appears offline (grayed out); if this is the case, check the status of the medullaagent service...

Before installing Medulla, it is essential to verify the communication between: Your Medulla server, Your relay (if applicable), Your client machines. To do this, we provide a testing procedure that includes dedicated scripts. All data flows must be succes...

If a firewall is located between the server and the workstations, it is essential to ensure that the ports required for communication are open in both directions (inbound and outbound).The following ports must be accessible: 22: SSH (remote access and secure...

PXE/DHCP Configuration After installing and configuring your server, a document dedicated to setting up DHCP/PXE will be sent to you. Imaging Workshop Before scheduling your Imaging workshop, you need to prepare a few things: To create a clean image, you need...

For an on-premises deployment, three separate Active Directory service accounts must be provided. 1. Read-Only Account This account is used to query LDAP for information about users and groups. Role:Read-Only. Function: Retrieves user and group information...