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Why is the console slow, unstable, or inaccessible? The platform may be overloaded. Please wait a few minutes while we resolve the issue. If the problem persists, please contact Support or your Administrator. How do I resolve user permission issues? A us...

What should I do if remote access (VNC/RDP/PMAD) isn't working? Check the TightVNC service on the affected machines. Remote access is not available if the computer appears offline (grayed out); if this is the case, check the status of the medullaagent service...

Applies to: Medulla – AgentsVersion:5.4.3 or laterEnvironment: On-Premise - Shared SaaS and Private SaaSCategory: Support Why do some endpoints appear offline even though they are powered on? Check the medullaagent and medullanetnotify services on the offline...

Medulla Modules Packages / All versions / Public and private SaaS and On-premise / Maintenance I can't add a file to my package. Once you have added a file to your package, it is pending; don’t forget to click “Submit pending package.” I created a package bu...

Medulla / All versions / Public and private SaaS and On-premise / Maintenance Why is the console slow, unstable, or inaccessible? The platform may be overloaded. Please wait a few minutes while we resolve the issue. If the problem persists, please contact Su...

Medulla Modules Computers / All versions / Public and private SaaS and On-premise / Maintenance What to do if remote access (VNC/RDP/PMAD) isn't working? Check the TightVNC service on the affected machines. Remote access is not available if the computer appea...

Medulla / All versions / Public and private SaaS and On-premise / Maintenance Setting the agent toDEBUG mode couldn’t be simpler. Go to the agentconf.ini file located at: C:\Program Files\Medulla\etc\agentconf.ini In the [global] section Change the value log_...

Medulla / All versions / Public and private SaaS and On-premise / Maintenance Is your issue related to an interaction betweenMedulla and a Windows workstation (agent not reporting, actions not applied, workstation not visible, etc.)? To facilitate troubleshoot...

Definitions:  ACL: Defines access to each of Medulla’s features based on the profile of the logged-in user.ACLs evolve with each Medulla release as features are added Profile: Defined in the ITSM tool and used to define a user’s permissions on an entity.Three ...

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Applies to: Medulla – InterfaceVersion: All Environment: On-Premise / Private SaaS / Shared SaaSCategory: Medulla Interface / Support Why is the console slow, unstable, or inaccessible? The platform may be overloaded. You can check the logs for errors, such...

Why are my deployments stuck in Pending? The "Pending" status indicates that deployments will be processed shortly. If the issue persists, please contact Support or your Administrator. Why are my deployments stuck in "Deployment Start"? The "Deployment Star...

I can't add a file to my package. Once you have added a file to your package, it is pending; don’t forget to click “Submit pending package.” I created a package but it’s not available for deployment—why? If your package isn't visible in the package list, or...