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Change the SSH port between Server and Client
Download the scripts from these links: https://dl.medulla-tech.io/nc/change_ssh_port_on_agent.py https://dl.medulla-tech.io/nc/change_ssh_port_on_server.py chmod +x change_ssh_port_on_agent.py chmod +x change_ssh_port_on_server.py To view the script options: ....
GLPI - Connect an external GLPI
Applies to: Medulla/GLPIMedulla version: allGLPI version: 10.0.xEnvironment: On-PremiseCategory: Medulla Prerequisites Before configuring the integration between Medulla and GLPI, ensure that the following items are available and properly configured. 1. GLPI d...
Network requirements for Medulla Private SaaS
See: https://docs.medulla-tech.io/books/medulla-faq/page/faq-pre-requis-reseau-pour-medulla-saas
Client Accounts (Status & Visibility)
Why do some devices appear offline even though they are powered on? Check the medullaagent and medullanetnotify services on the offline devices. If the services are indeed "running" but the device appears offline on the interface (grayed-out), please contact ...
Deployment (broadcasting)
Why are my deployments stuck in Pending? The "Pending" status indicates that deployments will be processed shortly. If the issue persists, please contact Support or your Administrator. Why are my deployments stuck in "Deployment Start"? The "Deployment Star...
Packages
I can't add a file to my package. Once you have added a file to your package, it is pending; don’t forget to click “Submit pending package.” I created a package but it’s not available for deployment—why? If your package isn't visible in the package list, or...
Console & Administration
Why is the console slow, unstable, or inaccessible? The platform may be overloaded. Please wait a few minutes while we resolve the issue. If the problem persists, please contact Support or your Administrator. How do I resolve user permission issues? A us...
Remote Maintenance & Getting Started
What should I do if remote access (VNC/RDP/PMAD) isn't working? Check the TightVNC service on the affected machines. Remote access is not available if the computer appears offline (grayed out); if this is the case, check the status of the medullaagent service...
Client Accounts (Status & Visibility)
Applies to: Medulla – AgentsVersion:5.4.3 or laterEnvironment: On-Premise - Shared SaaS and Private SaaSCategory: Support Why do some endpoints appear offline even though they are powered on? Check the medullaagent and medullanetnotify services on the offline...
Packages
Medulla Modules Packages / All versions / Public and private SaaS and On-premise / Maintenance I can't add a file to my package. Once you have added a file to your package, it is pending; don’t forget to click “Submit pending package.” I created a package bu...
Console & Administration
Medulla / All versions / Public and private SaaS and On-premise / Maintenance Why is the console slow, unstable, or inaccessible? The platform may be overloaded. Please wait a few minutes while we resolve the issue. If the problem persists, please contact Su...
Remote Maintenance & Getting Started
Medulla Modules Computers / All versions / Public and private SaaS and On-premise / Maintenance What to do if remote access (VNC/RDP/PMAD) isn't working? Check the TightVNC service on the affected machines. Remote access is not available if the computer appea...
Set the agent to Debug
Medulla / All versions / Public and private SaaS and On-premise / Maintenance Setting the agent toDEBUG mode couldn’t be simpler. Go to the agentconf.ini file located at: C:\Program Files\Medulla\etc\agentconf.ini In the [global] section Change the value log_...
Windows Agent Issue
Medulla / All versions / Public and private SaaS and On-premise / Maintenance Is your issue related to an interaction betweenMedulla and a Windows workstation (agent not reporting, actions not applied, workstation not visible, etc.)? To facilitate troubleshoot...
Introduction
Definitions: ACL: Defines access to each of Medulla’s features based on the profile of the logged-in user.ACLs evolve with each Medulla release as features are added Profile: Defined in the ITSM tool and used to define a user’s permissions on an entity.Three ...
ACLs
Dashboard: Inventory: Packaging: Package Deployment:
ACLs continued
Imaging: Updates: Admin On-premise Super Admin Server Management:
Console & Administration
Applies to: Medulla – InterfaceVersion: All Environment: On-Premise / Private SaaS / Shared SaaSCategory: Medulla Interface / Support Why is the console slow, unstable, or inaccessible? The platform may be overloaded. You can check the logs for errors, such...