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Getting Started with Remote Access

image.pngRemote Access Direct access to machines to perform troubleshooting or maintenance tasks: 

This allows you to take control of the remote machine in three possible ways: 

Windows: 

  • CMD
  • VNC
  • RDP

When you click the button, a pop-up appears allowing you to choose which protocol you want to use: 

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For VNC, by default, an authorization request is sent to the user, and the user must grant you permission.

If you need to temporarily disable the authorization request for a maintenance operation while the user is away from their workstation, you can do so for the duration of the session: 

Click the quick action button, uncheck the " Ask user approval " box, then click the take control button.

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Remote access via CMD: 

CMD.png

Remote access via VNC: 

VNC.png

Remote access via RDP: 

RDP.png

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