Medulla - FAQ
FAQ - SaaS
Network requirements for Medulla SaaS
Medulla / All Versions / SaaS / Infrastructure 1. Are there any technical prerequisites for usin...
Client Accounts (Status & Visibility)
Why do some devices appear offline even though they are powered on? Check the medullaagent and m...
Deployment (broadcasting)
Why are my deployments stuck in Pending? The "Pending" status indicates that deployments will be...
Packages
I can't add a file to my package. Once you have added a file to your package, it is pending; don...
Remote Maintenance & Getting Started
What should I do if remote access (VNC/RDP/PMAD) isn't working? Check the TightVNC service on th...
FAQ - On-Premise
Deployment (broadcasting)
Why are my deployments stuck in Pending? The "Pending" status indicates that deployments will be...
Remote Maintenance & Getting Started
What should I do if remote access (VNC/RDP/PMAD) isn't working? Check the TightVNC service on th...
FLUX Test
Before installing Medulla, it is essential to verify the communication between: Your Medulla se...
Firewall
If a firewall is located between the server and the workstations, it is essential to ensure that ...
IMAGING Prerequisites
PXE/DHCP Configuration After installing and configuring your server, a document dedicated to sett...
Active Directory
For an on-premises deployment, three separate Active Directory service accounts must be provided....
I already have a PXE server on my network. Is that a problem?
Coexistence with an Existing PXE Server The Medulla installation includes setting up a dedicated ...
Simplified flowchart of Medulla
Simplified Flow Rules The rules are interpreted as follows: SOURCE -> DEST means that the flow ...
OIDC
List my OIDC configurations Go to the Admin > Manage Providers view. Here you will find a list o...
DNS and Medulla Relay views in the DMZ
In a Medulla architecture, arelay can be placed in the DMZ to allow external devices to access th...
Filter machine types by GLPI ID
For the filter, in the main section of /etc/mmc/plugins/glpi.ini.local, add:filter_on = <criterio...
Your GLPI with Read-Only User
Medulla requires the creation of specific views in the GLPI database to function properly. GLPI R...
Disable convergence for the Extract drivers package
Go to the Medulla server. Edit the files: /etc/pulse-xmpp-agent-substitute/registeryagent.ini ...
Configuration Guide: OIDC Authentication and User Synchronization
If you are using anon-premises infrastructure and have chosen authentication via the OIDC (OpenID...
Increase the connection timeout to the interface
Go to the /etc/mmc/mmi.ini file Change the sessiontimeout value. (This is in seconds)
Activation Support / WSUS / CVE
Applies to: Medulla – Support / WSUS / CVEVersion: 5.4.3 or laterEnvironment: On-PremiseCategory:...
Change the server's FQDN
Download the script from this link: https://dl.medulla-tech.io/nc/rename_fqdn_and_protocol.py chm...
Change the SSH port between Server and Client
Download the scripts from these links: https://dl.medulla-tech.io/nc/change_ssh_port_on_agent.py ...
GLPI - Connect an external GLPI
Applies to: Medulla/GLPIMedulla version: allGLPI version: 10.0.xEnvironment: On-PremiseCategory: ...
FAQ - Private SaaS
Network requirements for Medulla Private SaaS
See: https://docs.medulla-tech.io/books/medulla-faq/page/faq-pre-requis-reseau-pour-medulla-saas
Client Accounts (Status & Visibility)
Why do some devices appear offline even though they are powered on? Check the medullaagent and m...
Deployment (broadcasting)
Why are my deployments stuck in Pending? The "Pending" status indicates that deployments will be...
Packages
I can't add a file to my package. Once you have added a file to your package, it is pending; don...
Console & Administration
Why is the console slow, unstable, or inaccessible? The platform may be overloaded. Please wait...
Remote Maintenance & Getting Started
What should I do if remote access (VNC/RDP/PMAD) isn't working? Check the TightVNC service on th...
FAQ - All platforms
Client Accounts (Status & Visibility)
Applies to: Medulla – AgentsVersion:5.4.3 or laterEnvironment: On-Premise - Shared SaaS and Priva...
Packages
Medulla Modules Packages / All versions / Public and private SaaS and On-premise / Maintenance I ...
Console & Administration
Medulla / All versions / Public and private SaaS and On-premise / Maintenance Why is the console ...
Remote Maintenance & Getting Started
Medulla Modules Computers / All versions / Public and private SaaS and On-premise / Maintenance W...
Set the agent to Debug
Medulla / All versions / Public and private SaaS and On-premise / Maintenance Setting the agent t...
Windows Agent Issue
Medulla / All versions / Public and private SaaS and On-premise / Maintenance Is your issue relat...
FAQ - ACL
FAQ - Interface
FAQ - Using Medulla
Deployment (broadcasting)
Why are my deployments stuck in Pending? The "Pending" status indicates that deployments will be...
Packages
I can't add a file to my package. Once you have added a file to your package, it is pending; don...
Updates (Windows Updates)
Are your devices not reporting any updates? Check the "Microsoft Product Validation" submenu to ...
Imaging menus
Applies to: Medulla – ImagingVersion:5.4.3 or laterEnvironment: On-Premise / Private SaaS with im...
FAQ - Agents
Client Accounts (Status & Visibility)
Applies to: Medulla – AgentVersion: All Environment: On-Premise / Private SaaS / Shared SaaSCat...
GPO
Applies to:Medulla – AgentVersion: All Environment: On-Premise / Private SaaS / Shared SaaSCatego...
Reconfigure my agent
Applies to:Medulla – AgentVersion: AllEnvironment: On-Premise / Private SaaS / Shared SaaSCategor...
Generate Windows and Linux agents
Applies to: Medulla – AgentsVersion: All Environment: On-Premise / Private SaaS / Shared SaaSCat...
Agents for the MINT Linux distribution
Applies to:Medulla – AgentVersion: lower than 5.5.1 Environment: On-Premise / Private SaaS / Shar...
Uninstalling the Medulla Agent (Versions prior to 5.5.2)
Applies to: Medulla – AgentVersion: lower than 5.5.2 Environment: On-Premise / Private SaaS / Sha...
Uninstalling Medulla Agent Version 5.5.2 and later
Applies to:Medulla – AgentVersion: 5.5.2 and laterEnvironment: On-Premise / Private SaaS / Shared...
FAQ - Medulla Infrastructure
Architecture and Deployment of Medulla Relay Servers
Relay servers are local components designed to optimize resource distribution and communication b...
Procedure for adding relays to Medulla Dedicated SaaS
1. Setting up the server Required settings: OS: Debian 12.x Architecture: x86-64 CPU: 4 vCPUs R...
Medulla Update - 5.4.x to 5.5.x
Medulla / 5.4.x / Updating Medulla to 5.5.x / Medulla Maintenance To update from version 5.4.x to...
Support Extranet
If you would like to create a support account for yourself or one of your employees after subscri...
Fail2ban
What is Fail2Ban? Fail2Ban is an intrusion prevention tool that monitors suspicious login attempt...
Debian OS installation for Medulla server
Technical Specifications Prerequisites – Server Sizing Main Server OS Debian 12.x ...
Verify that inventory data is being properly uploaded to Medulla
Checks to perform on the client workstation (affected machine) 1) Verify that the inventory has b...
Remote Access Verification
Workflow Logs /var/log/apache2/*.log /var/log/mmc/mmc-agent.log /var/log/pulse/xmpp-agent-relay...
Reverse SSH Verification
Logs /var/log/pulse/xmpp-agent-relay.log /var/log/mmc/master-mast.log C:\Program Files\Medulla\v...
Imaging - Davos Debug
Launch Davos, then press CTRL+CFrom here, there are two options: Local connection or SSH Local co...
Imaging - Debug
1. Boot Recovery Set tftp to verbose mode:In /etc/default/tftpd-hpa, add -v to the TFTP_OPTIONS p...
Guacamole - Debug
Debug Guacamole During PMAD, Guacamole does not connect instantly Done: journalctl -u tomcat9 -f ...
Optimizing connection time for phone setup.
To reduce connection time when setting up remote workstations: Check the following: The ssh exe...
Duplicate MAC Addresses
If you encounter an issue with certain components installed on your computer, such as Fortinet, t...