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Verify that inventory data is being properly uploaded to Medulla

Checks to perform on the client workstation (affected machine)

1) Verify that the inventory has been generated
Please run:
dir c:\progra~1\medulla\tmp\inventory.txt*
If noinventory.txtorinventory.txt.backfile is present, this indicates a problem with inventory generation.

2) Force the inventory to generate
If the inventory is not generated automatically, please run:
"c:\progra~1\GLPI-Agent\glpi-agent.bat" --config=none --scan-profiles --backend-collect-timeout=120 --local="c:\progra~1\Medulla\tmp\inventory.txt"
This command will return an explicit error if the generation fails.
=> Either you figure out how to resolve the error, or you send the command output tosupport@medulla-tech.io

Checks to perform on the Medulla server

3) Verify the URL for transmitting the inventory to GLPI
Please run:
curl $(crudini --get /etc/pulse-xmpp-agent-substitute/agent_master_substitute_inv.ini.local glpi url_to_forward)
An error here would indicate a configuration issue or a problem with the URL’s accessibility.
=> Either you figure out how to resolve the error, or you send the command output tosupport@medulla-tech.io

4) Check if the machine is properly registered in GLPI
Please run the following (replacing the name if necessary):
mysql --defaults-group-suffix=itsm glpi -e "SELECT * FROM glpi_computers WHERE name='CLIENT_WORKSTATION_NAME'\G"
If the query returns no results, the machine has not been registered in GLPI.
=> From Medulla, force an inventory request from the Computers view > Quick Action > Run Inventory for the machine in question

5) Check the machine’s status in the Medulla database
Please run:
mysql --defaults-group-suffix=medulla xmppmaster -e "SELECT jid, hostname, id_glpi, enabled FROM machines WHERE hostname='CLIENT_WORKSTATION_NAME'\G"
If theid_glpifield is empty, this means that the association between Medulla and the GLPI inventory could not be established.
=> From Medulla, force a re-registration of the machine via Computers > Quick Action > Custom command > Reconfigure machine agent

=> If the issue is still not resolved, send the output of all commands tosupport@medulla-tech.io
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