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GLPI - Connect an external GLPI

Applies to: Medulla/GLPI
Medulla version: all
GLPI version: 10.0.x
Environment: On-Premise
Category: Medulla

Prerequisites

Before configuring the integration between Medulla and GLPI, ensure that the following items are available and properly configured.

Download the script here: https://dl.medulla-tech.io/ma/change_itsm_parameters.py

1. GLPI database access

Create a dedicated MySQL/MariaDB user for Medulla with the following permissions:

- Read-only (`READ ONLY`) or read/write as needed
- Access to the entire GLPI database

2. Network connectivity

Allow communication between the Medulla server and the GLPI database server:

- Port `3306` open (or a custom port depending on your configuration)

3. Creating a GLPI API user

Create a GLPI user dedicated to API calls with a name of your choice:

In GLPI under `Administration > Users`

- Type: standard user (username / password)
- Recommended profile:
  - `Read-Only` or `Super-Admin`
- Assignment:
  - Root entity
  - Recursive mode enabled

Then generate a user API token (`user_token`)

4. Creating a GLPI API client

Create an API client named `MMC`.

In GLPI, go to `Configuration > General > API`

Then generate the application token (`app_token`)

5. Import SQL views into your GLPI database

In your GLPI database, you must import the file downloaded here:

https://dl.medulla-tech.io/nc/glpi-100.sql

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Using the script

Help command

./change_itsm_parameters.py --help

usage: change_itsm_parameters.py [-h] --url URL --db-host DB_HOST [--db-port DB_PORT] --db-name DB_NAME --db-user DB_USER --db-pass DB_PASS --api-url API_URL [--api-user API_USER] [--api-pass API_PASS] [--readonly READONLY] [--crypt-key CRYPT_KEY] [--inv-forward INV_FORWARD] [--inv-forward-url INV_FORWARD_URL] [--inv-plugin INV_PLUGIN] [--inv-agent INV_AGENT] [--inv-agent-disabled INV_AGENT_DISABLED]

Update ITSM parameters

options:
  -h, --help display this help message and exit
  --url URL ITSM provider URL
  --db-host DB_HOST ITSM provider database host
  --db-port DB_PORT ITSM provider database port
  --db-name DB_NAME ITSM provider database name
  --db-user DB_USER ITSM provider database user
  --db-pass DB_PASS ITSM provider database password
  --api-url API_URL ITSM provider API URL
  --api-user API_USER ITSM provider API user
  --api-pass API_PASS ITSM provider API password
  --readonly READONLY Whether the ITSM provider database is read-only for Medulla (optional)
  --crypt-key CRYPT_KEY
                        Decoded GLPI crypt key file - base64 /etc/glpi/glpicrypt.key (optional)
  --inv-forward INV_FORWARD
                        Whether to forward inventory data to the ITSM provider (optional)
  --inv-forward-url INV_FORWARD_URL
                        URL to forward inventory data to (optional)
  --inv-plugin INV_PLUGIN
                        Inventory plugin to use - glpiinventory or fusioninventory (optional)
  --inv-agent INV_AGENT
                        Inventory agent to use on the client machine - glpiagent or fusioninventory (optional, required if --inv-forward is true)
  --inv-agent-disabled INV_AGENT_DISABLED
                        Whether to include the inventory agent in the Medulla agent (optional)

Usage examples:

./change_itsm_parameters.py \
  --url https://glpi.mon-domaine.fr/ \
  --db-host 10.10.0.101 \
  --db-port 3306 \
  --db-name GLPI \
  --db-user medulla_glpi \
  --db-pass yJxI40UzO8Jn7dd7K5Yaml \
  --api-url https://glpi.mon-domaine.fr/apirest.php/ \
  --api-user medulla_APIUSER \
  --api-pass fLN1Zomh877obPhk \

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