Uninstalling the Medulla Agent (Versions prior to 5.5.2)

Applies to: Medulla – Agent
Version: lower than 5.5.2 
Environment: On-Premise / Private SaaS / Shared SaaS
Category: Medulla Agent

To uninstall the Medulla agent: 

Click the Windows Start menu, then Settings 

Then go to the left-hand menu in Settings and click on Apps:

Click on the right-hand menu under Installed Apps

Scroll down through your apps to find the Medulla Agent entry.

Click on  A drop-down menu opens with Edit / Uninstall.

Click on Uninstall

You will be asked to confirm; click the Uninstall button again 

The Medulla Agent will uninstall its components via an executable that will appear on your screen: 

Once uninstallation is complete, click the Close button 

In the Applications menu, you will only see these two entries: 

These are two registry entries. To remove them: 

Return to the Windows Start menu.

Type " regedit " in the search bar and press Enter

Navigate down the tree: 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

Look for the first registry key, "Medulla Extract Drivers." Right-click on the folder icon for this key, click "Delete," and then confirm.

Do the same for "Medulla Update Info."