What should I do if remote access (VNC/RDP/PMAD) isn't working?
Check the TightVNC service on the affected machines.
Remote access is not available if the computer appears offline (grayed out); if this is the case, check the status of the medullaagent service on the machine.
If your default SSH port is not 22, ensure that the following file includes your IP address and the SSH port you are using: C:\Program Files\Medulla\bin\reversessh.bat If this is not the case, then a change must be made on your server in the file: /etc/pulse-xmpp-agent/reverse_ssh_on.ini.local You must restart the pulse-xmpp-agent-relay.service
If your infrastructure has a public IP address and the server cannot reach the endpoints via a private IP address or a VPN, the connection is then established in reverse from the endpoint to the server. To verify that this connection is working properly, manually run the following script: C:\Program Files\Medulla\bin\reversessh.bat This will allow you to identify any connection errors.
