Medulla - FAQ
FAQ - SaaS
FAQ - On-Premise
FLUX Test
Applies to: Medulla - Medulla Relay - Medulla DMZ Relay - Medulla AgentVersion:All Environment:On...
Firewall
Applies to: Medulla Version: ALLEnvironment: On-PremiseCategory: Infrastructure If a firewall is ...
Active Directory
For an on-premises deployment, three separate Active Directory service accounts must be provided....
I already have a PXE server on my network—is that a problem?
Applies to: Medulla – ImagingVersion:5.4.3 or laterEnvironment: On-PremiseCategory: Infrastructur...
Simplified Medulla Flowchart
Simplified Flow Rules The rules are interpreted as follows: SOURCE -> DEST means that the flow ...
OIDC
Applies to:Medulla Version:ALLEnvironment: On-Premise / Private SaaSCategory: Infrastructure List...
DNS Views and Medulla Relay in the DMZ
In a Medulla architecture, arelay can be placed in the DMZ to allow external workstations to acce...
Filter machine types by GLPI ID
For the filter, in the `main` section of `/etc/mmc/plugins/glpi.ini.local`, add:filter_on = <crit...
GLPI Access for Medulla
Applies to: Medulla / GLPIMedulla version: AllGLPI version: 10.0.xEnvironment: On-PremiseCategory...
Disable convergence for the Extract drivers package
Go to the Medulla server. Edit the following files: /etc/pulse-xmpp-agent-substitute/registery...
Configuration Guide: OIDC Authentication and User Synchronization
If you are using anon-premises infrastructure and choose authentication via the OIDC (OpenID Conn...
Activation Support / WSUS / CVE / Shop
Applies to: Medulla – Support / WSUS / CVE / ShopVersion: 5.4.3 or laterEnvironment: On-PremiseCa...
Rename the FQDN and Switch to HTTPS on Medulla
Applies to: MedullaVersion: AllEnvironment: On-PremiseCategory: Server Administration Background ...
Changing the SSH Port Between Server and Workstation
Applies to:Medulla – AgentVersion:AllEnvironment: On-PremiseCategory: Medulla Agent Download the ...
GLPI - Connecting an External GLPI
Applies to: Medulla / GLPIMedulla version: AllGLPI version: 10.0.xEnvironment: On-PremiseCategory...
SUPPORT - Access
If the connection between your server and our support platform is lost, please run the following ...
Installing Medulla on an OVH Virtual Private Server (VPS)
Applies to: Medulla ServerVersion: 5.6.0 and laterEnvironment: OVH VPS / Debian 12Category: Medul...
FAQ - All platforms
Client Workstations (Status & Visibility)
Applies to: Medulla – AgentsVersion:5.4.3 or laterEnvironment: On-Premise - Shared SaaS and Priva...
Packages
Medulla Modules Packages / All Versions / Public and Private SaaS and On-Premise / Maintenance I ...
Remote Maintenance & Getting Started
Medulla Modules: Computers / All Versions / Public and Private SaaS and On-Premise / Maintenance ...
Set the agent to Debug mode
Medulla / All versions / Public and private SaaS and on-premises / Maintenance Setting the agent ...
Windows Agent Issue
Medulla / All Versions / Public and Private SaaS and On-Premise / Maintenance Is your issue relat...
FAQ - ACL
FAQ - Interface
Console & Administration
Applies to: Medulla –Interface Version: All Environment: On-Premise / Private SaaS / Shared SaaS...
Increase the Web session timeout (MMC / XMLRPC)
Applies to: Medulla – ServerVersion: Medulla ≥ 5.2.2 Environment: On-PremiseCategory: Web Inter...
Retrieve the root password for the Medulla interface
Applies to: Medulla InterfaceVersion: All Environment: On-PremiseCategory: Medulla Interface Bac...
FAQ - Using Medulla
Deployment (broadcasting)
Why are my deployments stuck in the "Pending" status? The “Pending” status indicates that deploy...
Packages
I can't add a file to my package. Once you’ve added a file to your package, it’s pending—don’t f...
Updates (Windows Updates)
Are your workstations not reporting any updates? Check the "Microsoft Product Validation" submen...
Imaging menus
Applies to: Medulla – ImagingVersion:5.4.3 or laterEnvironment: On-Premise / Private SaaS with im...
FAQ - Agents
Client Workstations (Status & Visibility)
Applies to: Medulla – AgentVersion: All Environment: On-Premise / Private SaaS / Shared SaaSCat...
GPO
Applies to:Medulla – AgentVersion: All Environment: On-Premise / Private SaaS / Shared SaaSCatego...
Reconfigure My Agent
Applies to:Medulla – AgentVersion: AllEnvironment: On-PremiseCategory: Medulla Agent You can reco...
Generate Windows and Linux agents
Applies to: Medulla – AgentsVersion: AllEnvironment: On-Premise / Private SaaS / Shared SaaSCateg...
Linux MINT Distribution Agents
Applies to:Medulla – AgentVersion: earlier than 5.5.1 Environment: On-Premise / Private SaaS / Sh...
Uninstalling a Medulla Agent (Versions earlier than 5.5.2)
Applies to: Medulla – AgentVersion: earlier than 5.5.2 Environment: On-Premise / Private SaaS / S...
Uninstalling a Medulla Agent (Version 5.5.2 and later)
Applies to:Medulla – AgentVersion: 5.5.2 and laterEnvironment: On-Premise / Private SaaS / Shared...
How do I force a reconfiguration of Medulla agents?
Applies to: Medulla – ServerVersion: All versionsEnvironment: On-PremiseCategory: Medulla Agent /...
Duplicate MAC Addresses
Applies to: Medulla – ServerVersion: All versionsEnvironment: On-PremiseCategory: Medulla Agent /...
Check the connection from the agent to the server
Applies to:Medulla – AgentVersion:All Environment: On-PremiseCategory: Medulla Agent By followin...
WithSecure alerts regarding PAExec used by Medulla
Applies to: Medulla / WithSecure ElementsVersion: AllEnvironment: Windows / On-Premise / SaaSCate...
FAQ - Medulla Infrastructure
Architecture and Deployment of Medulla Relay Servers
Relay servers are local components designed to optimize resource distribution and communication b...
Procedure for Adding Relays to Dedicated Medulla SaaS
1. Setting Up the Server Required settings: OS: Debian 12.x Architecture: x86-64 CPU: 4 vCPUs R...
Medulla Update - 5.4.x to 5.5.x
Medulla / 5.4.x / Updating Medulla to 5.5.x / Medulla Maintenance To update from version 5.4.x to...
FAQ - Imaging
Services
Imaging relies on several services that need to be monitored. On the main server apache2 mariadb...
Imaging Prerequisites
Applies to: Medulla – ImagingVersion: AllEnvironment: On-Premise Category: Imaging PXE/DHCP Confi...
Imaging - Davos Debug
Applies to: Medulla – ImagingVersion: AllEnvironment: On-Premise Category: Imaging Launch Davos,...
Imaging - Debug
Applies to: Medulla – ImagingVersion:5.4.3 or laterEnvironment: On-PremiseCategory: Imaging 1. B...
Where are Medulla imaging masters stored?
Applies to: Medulla – ImagingVersion: All versionsEnvironment: On-PremiseCategory: Imaging / Mast...
About the Masters
Applies to:Medulla – ImagingVersion:5.x.x or laterEnvironment:On-PremiseCategory: Imaging Medulla...
An unknown machine does not appear in Medulla or GLPI after Register PXE
Applies to: Medulla / Imaging / PXEVersion: AllEnvironment: On-PremiseCategory: Imaging / PXE Con...
Copying Imaging Profiles
Applies to: Medulla - Medulla RelayVersion:All Environment:On-PremiseCategory: Imaging Copy an im...
FAQ - WSUS
How the WSUS Tool Works
Applies to: Medulla – AgentVersion: 5.5.2 and later Environment: On-Premise / Private SaaS / Shar...
Module Update (WSUS) is unavailable after enabling AES protection for update catalogs
Applies to: Update Module (WSUS)Version: Medulla 5.5 and laterEnvironment: On-PremiseCategory: Up...
Support Extranet
If you would like to create a support account for yourself or one of your employees after subscri...
Fail2ban
What is Fail2Ban? Fail2Ban is an intrusion prevention tool that monitors suspicious login attempt...
Installing Debian OS for a Medulla server
Technical Specifications Prerequisites – Server Sizing Main Server OS Debian 12.x ...
Verify that inventory is being properly synced to Medulla
Checks to Perform on the Client Workstation (Affected Machine) 1) Verify that the inventory has b...
Remote Access Verification
Workflow Logs /var/log/apache2/*.log /var/log/mmc/mmc-agent.log /var/log/pulse/xmpp-agent-relay...
Reverse SSH Verification
Logs /var/log/pulse/xmpp-agent-relay.log /var/log/mmc/master-mast.log C:\Program Files\Medulla\v...
Guacamole - Debug
Debugging Guacamole During PMAD, Guacamole does not connect instantly Run: journalctl -u tomcat9 ...
Optimizing connection time for workstation setup.
Applies to:Medulla Version: 5.5.1 and laterEnvironment:On-PremiseCategory: PMAD To reduce connect...
Disabling IPv6 on Debian
Applies to: Medulla Version: Debian 12Environment: On-PremiseCategory: Networking / Deployment / ...
Configuring VNC for a machine
Applies to:Medulla Version: AllEnvironment: AllCategory: PMAD For a computer, you can configure V...
CVE Outlook 1.0.0.0
GLPI reports the following version in the inventory for Outlook on a newly installed Windows 11 c...
Incident Resolution - Machine Deletion Error
Applies to: Medulla – GLPIVersion: 5.4.6 or laterEnvironment:On-PremiseCategory: Medulla GLPI Sy...
Error 404 when downloading via a Medulla agent
Applies to: Medulla Linux AgentsVersion: All versionsEnvironment: On-Premise Medulla ServerCatego...