SUPPORT - Access

If the connection between your server and our support platform is lost, please run the following command:

systemctl restart medulla-support

To verify that access is working properly:

systemctl status medulla-support

You can also check the network traffic:

ps -aux | grep support.medulla-tech.io

[...] /usr/bin/ssh -L xxxxxx:127.0.0.1:xxxxxx -R xxxxxx:127.0.0.1:xxxxxx -vv -i /root/.ssh/id_rsa -o ControlPath none -p22 -Rxxxxxx:localhost:22 reverse@support.medulla-tech.io -N 2> /var/log/medulla_ssh_reverse.out