Remote Maintenance & Getting Started

Medulla Modules: Computers / All Versions / Public and Private SaaS and On-Premise / Maintenance

What to Do If Remote Access (VNC/RDP/PMAD) Isn’t Working?

• Check the TightVNC service on the affected workstations.
• Remote access is not available if the computer appears offline (grayed out); if this is the case, check the status of the medullaagent service on the machine.