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What should I do if remote access (VNC/RDP/PMAD) isn't working? Check the TightVNC service on the affected machines. Remote access is not available if the computer appears offline (grayed out); if this is the case, check the status of the medullaagent service...

Why are my deployments stuck in Pending? The "Pending" status indicates that deployments will be processed shortly. If the issue persists, please contact Support or your Administrator. Why are my deployments stuck in "Deployment Start"? The "Deployment Star...

What should I do if remote access (VNC/RDP/PMAD) isn't working? Check the TightVNC service on the affected machines. Remote access is not available if the computer appears offline (grayed out); if this is the case, check the status of the medullaagent service...

Before installing Medulla, it is essential to verify the communication between: Your Medulla server, Your relay (if applicable), Your client machines. To do this, we provide a testing procedure that includes dedicated scripts. All data flows must be succes...

If a firewall is located between the server and the workstations, it is essential to ensure that the ports required for communication are open in both directions (inbound and outbound).The following ports must be accessible: 22: SSH (remote access and secure...

PXE/DHCP Configuration After installing and configuring your server, a document dedicated to setting up DHCP/PXE will be sent to you. Imaging Workshop Before scheduling your Imaging workshop, you need to prepare a few things: To create a clean image, you need...

For an on-premises deployment, three separate Active Directory service accounts must be provided. 1. Read-Only Account This account is used to query LDAP for information about users and groups. Role:Read-Only. Function: Retrieves user and group information...

Coexistence with an Existing PXE Server The Medulla installation includes setting up a dedicated PXE (Preboot Execution Environment) server to facilitate deployment. We understand that your environment may already have an operational PXE server. This is not a ...

Simplified Flow Rules The rules are interpreted as follows: SOURCE -> DEST means that the flow is initiated from the SOURCE to the DESTINATION. If the protocol is not specified, then it defaults to TCP. If you have a single Medulla server, refer to the ta...

List my OIDC configurations Go to the Admin > Manage Providers view. Here you will find a list of already configured OIDC providers that can be modified. Create an OIDC configuration "Provider Name" will be the title displayed on the home page. "Logo URL" i...

In a Medulla architecture, arelay can be placed in the DMZ to allow external devices to access the platform without directly exposing the internal Medulla server if you do not have a VPN.   Since the Medulla agent configuration is unique across the entire netw...

For the filter, in the main section of /etc/mmc/plugins/glpi.ini.local, add:filter_on = <criterion> #Display only computers that match one of these filters:* state* type* entity* autoupdatesystems_id #Each filter may contain a list of values separated by a pi...

Medulla requires the creation of specific views in the GLPI database to function properly. GLPI Read-Only If you provide us with a user who has read-only access to your GLPI database, you will need to manually apply an SQL file before installing Medulla. This ...

Go to the Medulla server. Edit the files:   /etc/pulse-xmpp-agent-substitute/registeryagent.ini   /etc/pulse-xmpp-agent-substitute/registeryagent.ini.local Modify the relevant parameter:  [extractdrivers] # Add the ability to enable or disable the extractio...

If you are using anon-premises infrastructure and have chosen authentication via the OIDC (OpenID Connect) protocol, it is essential to understand how user accounts are routed and managed between your identity provider and the GLPI interface, especially if the...

Go to the /etc/mmc/mmi.ini file Change the sessiontimeout value. (This is in seconds)

Applies to: Medulla – Support / WSUS / CVEVersion: 5.4.3 or laterEnvironment: On-PremiseCategory: Support After updating your Medulla installation, additional steps are required to enable support. Please retrieve the following file from your server: /etc/mmc/p...

Download the script from this link: https://dl.medulla-tech.io/nc/rename_fqdn_and_protocol.py chmod +x rename_fqdn_and_protocol.py To view the script's options: ./rename_fqdn_and_protocol --help  Change the server's FQDN To change medulla.mydomain.lan to medu...